List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

record and implement instructions from at least three different clients in relation to a required financial investment

provide after sale services in relation to at least one of the above clients.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

financial services industry and legislative requirements and codes of practice relating to recording and implementing client instructions regarding financial investments

organisational policies and procedures relating to recording and implementing client instructions, including:

providing additional after sales service

confidentiality requirements

best practice principles

financial product services offered by the organisation, and their terms and conditions

sales and marketing techniques relevant to provision of after sales service

fraud detection and prevention procedures and practices relating to implementing client instructions

business rules of financial associations relevant to clients

relevance of the following to implementing client financial investment instructions:

key characteristics of local and international financial markets and investments

current economic climate and outlook of the financial services industry

influence of tax factors on financial services clients.

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
Identify client, and obtain client objectives, requirements and expectations according to organisational policies and procedures
Confirm instructions according to best practice principles and policies and procedures
Analyse client information to identify marketing strategies and communication methods available within organisation that best suit client and client needs
Consult authorised representative and agree to instructions, and implementation strategies, actions, and communication methods to be used when implementing client instructions
Document agreed client instructions and communication methods according to organisational policies and guidelines, legislative and confidentiality requirements, and industry codes of practice
Review and monitor terms and conditions of agreed financial options and investment strategies for consistency with client instructions
Monitor and review agreed implementation strategies and actions, and confirm their compliance with client instructions
Update required stakeholders on the implementation and administration of agreed investment strategies and instructions
Confirm that no breaches of agreement or anomalies occur
Report and document changes to financial markets where required and according to legislative and organisational requirements, and guidelines where appropriate
Review client documentation and information and determine areas where additional after sales service can be provided
Use identified marketing strategies to communicate potential additional after sales service to authorised representative
Provide agreed additional after sales service based on authorised representative’s confirmation of client agreement
Identify and address areas of client dissatisfaction according to organisational procedures, legislative and confidentiality requirements, and industry codes of practice

Assessment Cover Sheet

FNSCUS516 - Record and implement client instructions

Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSCUS516 - Record and implement client instructions

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: